Dubai, May 7, 2009: In line with its strategy to facilitate access to its services across Dubai and to simplify the procedures for residents and nationals in the emirate, the Dubai Naturalisation and Residency Department (DNRD) unveiled today the first self service kiosk and M-Visa reader at Burjuman centre. This move comes as the department launches an awareness campaign throughout Dubai shopping malls about the usage and benefits of the self service kiosk and the M-visa. DNRD staff will be on the grounds at the various malls in town to offer information and technical support to customers. The self service kiosk is a multifunctional machine that allows residents to check the status of their visa, print out their resident/visit visa and visa extension. It also offers nationals the chance to apply for renewal of their passports, without having to visit the DNRD offices. Access to the machine can be obtained through insertion of the e-gate or national identity cards. Speaking at the ceremony, Major General Al Marri said: “the self service kiosk is of particular use to people who work long hours. Now they do not need to take leave of absence to complete their residence/visa related paperwork requirements. They can do it at their leisure while shopping or spending time with their families at Burjuman center. “These kiosks are part of a greater program by DNRD to simplify the procedures and to utilize the world’s most sophisticated data management technology to offer quality services. They will be strategically placed across town to offer customers in various Dubai areas the convenience of DNRD services 24/7.” Through the M-visa, visitors, residents and guests residing in Dubai and abroad will receive instant notifications via email and text messages upon issuance of their entry permits or visas of all types. When applying for their entry permits either by visiting DNRD offices or using online applications at www.ednrd.ae, customers will be requested to make the necessary payments to give them access to the M-visa facilities. When their visa is issued, they will be notified through an email message enclosing an original e-visa document, bearing the DNRD logo and signature of the director. The PDF file will be secure to prevent any tampering with the details of the visitor. Customers will also receive an SMS notification containing the same barcode printed on the original visa document in a 2D format, as well as key information about the visitor and the sponsor. And upon arrival at any of the entry points, the barcode scanner installed at the DNRD checkpoints will read the details of the entry permit directly from the mobile device of the visitor. UAE visitors will also be able to track online their applications again and request e-mails and text messages to be resent according to their convenience.