New e-services will be implemented in 2009 to ease paperwork at the Dubai Naturalisation and Residency Department (DNRD), a senior official announced today. Maj. Gen. Mohammad Ahmad Al Merri, director of Dubai Naturalisation and Residency Department (DNRD), said: “More e-services will be applied in the department by the beginning of 2009.” Al Merri’s announcement came during an annual inspection of its IT section. “The new electronic services will reduce the pressure on our employees, cut down paperwork and simplify procedures for our customers.” He said move includes electronic archiving. “This is part of our strategy to the comprehensive transformation to our department to e-services,” Al Merri added. During the inspection, Al Merri stressed the necessity of reducing the duration of transactions which reflect the department’s move towards excellence. In October, DNRD launched several e-services like the self-service visa touch-screen kiosk, will allows applicants to apply for entry permits to the UAE without leaving their desks. DRND has also improved its Aamer service, a complaints and follow-up hotline (8005111), and unveiled its new e-form services which allow people to fill up visa applications online. Al Merri said: “Human resource is an essential part of the department’s success, so we focus on improving our staff’s skills and give them the chance to suggest improvements and express their ideas online.” “To stay in the race for excellence, we have to put in more efforts to continuously improve our services,” he added.