Contact Us



Contact Us

GDRFA-D can be reached from anywhere, any time online, phone, chat, mobile apps, kiosks, or in person across our locations in Dubai

Call Center (Amer Service)
We have a 24-hour toll-free 'AMER service' for complaints, suggestions and enquiries available via voice, fax, e-mail and e-chat.
Amer online chat is available from 10 AM to 5 PM (EST), from Sunday to Thursday - 5 days a week. We are closed on Friday, Saturday and UAE public holidays. 

Toll free 8005111
Telephone (International) +971 4 313 9999
Fax +9714 5011111


Our Head Office is located at Al Jaffliya next to the Bur Dubai Police Station opposite the Jaffliya Metro station.
Under Contact Us, you can also view our interactive location map to find a branch closest to you.

Mail Address:
General Directorate of Residency and Foreigners Affairs-Dubai (GDRFA-D)
P.O BOX: 4333, Dubai, United Arab Emirates (UAE)

Suggestions (Afkari): Submit your suggestions on the Suggestions (Afkari) web page.

Complaints:  To make a complaint, please visit eComplain web page.



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