Over 4000 emails received to Director General of GDRFA through Contact General Director Service

The General Directorate of Residency and Foreigners Affairs in Dubai revealed that His Excellency Major General Mohamed Ahmed Al Marri, Director General of GDRFA Dubai had received 4,340 emails through the “Contact General Director” service from January until the end of May this year. The emails varied between Inquiries, suggestions, and thanks letter. Where the inquiries received the largest number among the total number of messages received through the service. The number of inquiries from January until the end of May this year reached 4326 inquiries. Most questions were about the conditions for obtaining entry permits, the status of the request for entry and residency permits, the status of the request for GCC residents, and reporting a violation of working for others. The statistics showed that the “Contact General Director” service received the largest number of inquiries during the remote work period from March until the end of May this year after the UAE Cabinets approved a series of decisions in line with precautionary measures to prevents of the coronavirus (COVID-19). GDRFA Dubai takes customers inquires and suggestions as consideration and make sure to communicate continuously to achieve their happiness. His Excellency Major General Mohamed Ahmed Al Marri, the Director General of GDRFA Dubai said, we are working to implement the statement of His Highness Sheikh Mohammed bin Rashid Al Maktoum when he said:” more important than government service, is the way it presented and more important than the number of transactions is the customer’s satisfaction, and the value of every official is what has done in the service of the people.” He added that the “Contact General Director” service, which launched in 2013 through the GDRFA Dubai website, is one of the department communication channels to consolidate the principle of transparency, and the open door policy. This service allows customers to communicate directly with the General Director, which contributes to developing and improving the level of services, and provides outstanding achievements in promoting creativity, innovation and excellence, leading to improved government performance. Al Marri confirmed that all received inquiries had been answered and dealt with it, and provide the required information to the customer. As we directed all the comments and suggestions to the concerned to study them and discuss the possibility of applying these suggestions to improve the level of service. “GDRFA Dubai is continuously developing and modernizing its communication channels for its customers with all transparency and credibility to improve the services. Also viewing their inquiries and suggestions to study them, following the direction of the wise leadership to provide direct commutation with the public.” Al Marri said. Major General Al Marri invited customers to submit their suggestions and opinions on the department’s various services through GDRFA Dubai smart app or the GDRFA Dubai website (www.gdrfad.gov.ae).