Innovation Charter

Innovation Charter

Innovation Management Reference:

The General Directorate of Identity and Foreigners Affairs adheres to the requirements of the innovation Management specification ISO 56002:2019 across all of its subsidiary sectors within the emirate of Dubai.

The General Directorate of Identity and Foreigners Affairs - Dubai, represented by its leadership and employees, believes that innovation is our way to a prosperous future. Therefore, we are committed to constantly and relentlessly striving to improve all our work and services in innovative and unprecedented ways to be a role model in the world. We pledge to our employees and society that we will:

  • Actively contributing to making the UAE government one of the most innovative around the world
  • Spreading the concept and culture of government innovation among our employees, partners, customers and the local community
  • Providing a practical environment that supports innovation and is equipped with the latest technologies and tools to provide the necessary support for innovation labs.
  • Embracing creators and innovators and motivating them financially and morally.
  • Conducting local and international benchmarks to identify the best practices in the field of innovation.
  • Motivating everyone to present innovative and pioneering ideas through innovation platforms and all available channels.
  • Preparing legislation, policies and regulations that preserve intellectual property rights and patents.
  • Building collaborative and strategic partnerships with the government and private sector and institutes and universities in the field of innovation.
  • Launching initiatives in cooperation with international institutions and companies specialized and pioneers in the field of innovation.

​We humbly request from you to:

  • Share with us your innovative ideas to develop our smart services, processes, policies and applications.
  • Commitment to honesty and credibility when submitting a suggestion to attribute the idea to its owners in a way that protects the intellectual property rights for all.
  • Actively, constructively and continuously participate with us in programs, courses, meetings and innovation labs.

​Our Values:

  • Credibility: Dealing with the proposers with transparency, justice and fairness, away from any bias.
  • Responsibility: Receiving proposals and dealing with them professionally and promptly.
  • Efficiency: Responding to all proposals submitted without delay, while making every effort to respond to them in a timely manner.

Positive: Every idea presented we deal with it with an unconventional view and we examine all ways to put it into practice.