Frequently Asked Questions
Guests arriving and departing at Dubai International Airport can go through passport control in a
matter of seconds using the next Generation Smart Gates, featuring a new seamless process by
verification on iris Biometrics to complete the transaction.
- Self service
- No additional fees
- Faster processing time
If you’re registered for the Smart Gates, you can pass through by simply looking at the green light
on top of the camera to verify your Biometrics, or you may need to scan your Biometric passport in
case
Prior entering the smart gates if you need any assistance or clarification on how to use the smart
gate do not hesitate to get support from Dubai Airports May I Help You team located before the
gates area. In case you are unable to pass through the smart gate you can return back to the
immigration counter located behind the smart gate.
Just remember to remove anything covering your face – such as masks, glasses and hats – and
keep your passport and boarding pass ready in case it is required.
- UAE and GCC Nationals
- UAE Residents
- Visa-on-Arrival and Schengen Union guests
- Pre issued visas Holders
You need to be registered to use the Smart Gates. All guests who have recently travelled at DXB are likely to have been registered when they travelled through the passport control check point.
- People of Determination and guests with large strollers.
- Families with children.
- Guests who are under 15 years old or under 1.2 meters in height
- Pre-registered Residents passengers who stayed outside the UAE for 6 months
- Pre-registered passengers with renewed Passport and/or Nationality.