Passport Replacement

1. Personal Photo.

Digital channels (website/smart application):
1. Log in to the smart services system through (UAE Pass or username).
2. Search for the service to be applied for.
3. Fill in the application data, where applicable.
4. Pay the service fee (if any).

Customer Happiness Center:
1. Visit the nearest Customer Happiness Center.
2. Get the automated turn ticket and wait.
3. Submitting the application that fulfils all conditions and documents (if any) to the customer service employee.
4. Pay the service fee (if any).

5. Approval and sending the approved request via e-mail.

AED 300 plus VAT (5%).

Extra charge:
Knowledge Dirham: AED 10

Innovation Dirham: AED 10

1. The personal photo must be 5.4 x 5.3 cm with a white background and distinguishable facial features.
2. The passport holder's presence in the country.
3. Those over 15 must have their signature and fingerprint on their identity card.

1. Availability of the service 24/7 on the UAEICP smart application.
2. Availability of the service 24/7 on the website www.icp.gov.ae.
3. The main building of the GDRFAD.
4. General Administration Customer Happiness Center - Hatta.
5. General Administration - Customer Happiness Center (24/7) at Dubai Airport, Terminal 3.
6.Customers Happiness Centre (Al Twar)

48.0 Hour(s)

The passport can be issued at the Customer Happiness Center 24/7 (Dubai Airports - Terminal 3).

Issuing a replacement passport for damaged/lost.