GDRFA Dubai hosts virtual gathering with GCC customers to elevate service standards

GDRFA Dubai hosts virtual gathering with GCC customers to elevate service standards

GDRFA Dubai hosts virtual gathering with GCC customers to elevate service standards

  • GDRFA Dubai discusses ways to upgrade entry permit services
  • The webinar sought feedback from those who've applied for entry permits

The General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai has organized a virtual meeting with numerous customers from the GCC countries as part of its commitment to upholding premier international service standards. 

The webinar sought feedback from those who've applied for entry permits via online portal. Facilitated by the Customer Happiness Department, the meeting aimed to tap into customer insights, further enhance the application process, and ensure client satisfaction.

Moderated by Lt. Col. Salem Mohammed bin Ali, Director of the Customer Happiness Department, the virtual meeting was attended by Lt. Col. Khalil Al Saghir, Head of the Customer Quality of Life Section, and officers from the GCC Resident Entry Permits Section. The discussion touched on valuable customer feedback to enhance the user experience and prioritize the customers' quality of life. The session was also marked by significant engagement, offering participants clarity on the application procedures and transaction completion requirements.

Lieutenant Colonel Salem bin Ali emphasized that the webinar reflects GDRFA’s deep commitment towards its customers and highlights keenness not only to ensure the customers' happiness but also to actively involve them in discussions, valuing their opinions. “We have always been committed to refining and elevating the quality of services provided to align with customer expectations.”

Bin Ali warmly welcomes visitors from all regions to Dubai, assuring them that they will benefit from facilities and processes designed to optimize their experience and satisfaction.  He stressed that the General Directorate will spare no effort to upgrade its services; hence, it attaches utmost importance to organising customer interactions, not just to gather feedback but to identify and implement standout ideas that align with its mission and promote a better quality of life for clients by continually improving and streamlining services for everyone.