GDRFA launches "We Are Here For You" campaign in Dubai Hills Mall

The General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai launched its "We Are Here For You" campaign today (Wednesday) at Dubai Hills Mall, and will run until December 24. The campaign aims to inform the public about the diverse services provided by GDRFA, enhancing communication tools, and fostering continuous engagement with customers.

Beyond raising awareness about the services offered by GDRFA, the campaign also provides a practical platform for visitors to apply for various transactions on-site. A dedicated team is present at the campaign to assist customers, providing guidance through the application process and offering detailed information about the necessary documentation.

HE Lieutenant General Mohammed Ahmed Al Marri, Director General of GDRFA, emphasised that the campaign comes in line with GDRFA’s strategy of prioritising customer satisfaction and quality of life improvement. He noted that promoting government services through innovative methods is key to sustainable public engagement and enhancing user experience.

Key features of the campaign include services like the smart App and the golden visa. The smart app is showcased as a tool to simplify the submission and follow-up of applications, eliminating the need for physical visits to service centres. The campaign also elaborates on the golden visa service and the tourist visa service, aiming to streamline the application process for visitors.

Furthermore, the campaign showcases the legal advice service, helping customers understand its importance and accessibility. The video call service is also introduced as an effective way to interact with customers, providing a more efficient experience. Additionally, the campaign educates visitors on facilitating the entry of GCC residents and their companions into the UAE and introduces the children's passport counter service.