GDRFA Dubai and Microsoft join forces to innovate service systems at AI retreat
The General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai has signed a strategic partnership with Microsoft during the AI retreat, which was attended by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince and Chairman of the Executive Council of Dubai.
The agreement is set to bolster GDRFA's commitment to driving innovation, maintaining continuous progress, and foreseeing the future. It seeks to enhance the quality of services delivered to customers while also reaching new achievements in cooperation with key partners like Microsoft.
Lieutenant General Mohammed Ahmed Al Marri, Director General of GDRFA, said that this partnership falls within the framework of GDRFA’s strategy to leverage its vast data resources and extensive experience in delivering quality services that meet customer expectations and aspirations.
“Our collaboration with Microsoft is expected to enhance efforts to adopt advanced technology and artificial intelligence, thereby boosting government performance and accelerating achievements,” Al Marri added.
The strategic partnership is designed to utilise AI technologies to deliver government services proactively, based on predictive analytics using accumulated data. This initiative is expected to improve customer experience and enhance the quality of life, thereby supporting GDRFA's goal of shaping the future by integrating cutting-edge technological innovations.
Al Marri emphasised that the General Directorate is committed to aligning its initiatives with global strategies on artificial intelligence, which plays a crucial role in enhancing government operations and fostering innovative work environments. By harnessing the latest technologies and tools, this partnership is set to drive significant improvements in the provision and development of government services.
Both parties highlighted the importance of this joint collaboration in achieving shared objectives, which will facilitate further developments and significant transformations for GDRFA.