In accordance with the charter and guide of the Federal Authority for Identity and Citizenship-The General Directorate of Identity and Foreigners Affairs-Dubai in handling the complaints, the following objectives were defined for the Complaints System during the year 2021:
Enhancing the efficiency of resolving complaints received by the Federal Authority for Identity and Citizenship – The General Directorate of Identity and Foreigners Affairs Dubai.
Enhancing the levels of customer happiness about the complaints handling system.
Enhancing continuous improvement and development processes.