Customer Happiness Policy in General Directorate of Identity & Foreigners Affairs

Introduction:

In line with the UAE’s vision to be one of the best countries in the world. The General Directorate of Identity and Foreigners Affairs in Dubai adopted many initiatives and Which in turn contributes to raising the happiness of the customers, and these initiatives are based on the customer to enhance the governmental efficiency.

Ownership of the policy: Ownership of this policy belongs to Amer department.

• Communicate with the customers in a unified manner with professional standards, so that the customer can obtain a smooth and consistent experience through all the service offices approved by the General Directorate.

• Receive and follow-up on customer complaints through all means of communication and systems approved by the GDRFA Dubai, and register the complaint with a serial number and a description of the complaint and the required clarification, also determined the time period required to respond to the complaint.

• Ensuring the provision of high-quality services to achieve the happiness of the customers and exceed their expectations through the publication of the customer charter which includes the obligations of the GDRFA Dubai towards the customers

• Measuring and reviewing the satisfaction of the customers by adopting different methods to modernize and raise the efficiency of services provided to customers.