Awards and Certificates

The American Ideas Award for Best Resident for the year 2018 was won by Major / Faisal Abdullah bin Balila, Director of the Strategy and Future Foresight Department. - The Director of Facility Management, Lieutenant Colonel / Omar Matar Khamis bin Mazina, received the Executive Leader Award.

The Happy Newborns initiative, an integrated electronic service offered to new citizens, was recognized with the Grand International Award within the Arab Ideas Award by the General Directorate of Identity and Foreigners Affairs in Dubai, represented by the Nationality Affairs Sector. The customer receives the following services for the newborn through the "Mabrouk Ma Yak" service: the issuance of a birth certificate, the addition of the newborn to the family book, the registration of the newborn in the population registry, the issuance of a passport, the issuance of an identity card, insurance-trust, and the names of newborns are also registered in the population register. The winner of the Executive Leader Award for Innovation was Al-Madaniya / Elham Younis Ahli.

The Airports Sector, which is part of Dubai's General Directorate of Identity and Foreigners Affairs, won the Dubai Quality Group's Emirates Ideas Award for the best joint idea in the next-generation project (NGB, NGA, NGE) for ports, which enables the completion of departure and entry procedures in under ten seconds.

In 2018, 3 Terminal 3 employees received the ACE Customer Service Excellence Award awarded by Dubai Airports to honour outstanding achievements in the customer and employee experience.

The General Directorate of Identity and Foreigners Affairs in Dubai took home the prize for large government institutions in the category of "Community Initiatives in the Public Sector" at the Arab Award for Corporate Social Responsibility.

The General Directorate of Foreign Accommodation Dubai, represented by the human resources and financial sector, received the Department of Services and Maintenance with the Mohammed Bin Rashid Award for supporting youth projects in the category of best medium government entity supporting the government procurement program 

The General Directorate of Identity and Foreigners Affairs in Dubai won the Dubai Government Excellence Program in 2018 and received third place for an innovative administrative initiative for the next-generation departure project, which allowed travellers to complete their travel procedures as quickly as possible, as well as second place for a government organization supporting Expo. The General Directorate of Identity and Foreigners Affairs in Dubai played a crucial role in Expo 2020 through high readiness and rapid response in meeting all the needs of work teams and international participants, concluding transactions, and issuing entry permits by utilizing the most up-to-date intelligent systems and coordinating and cooperating with all parties. - Additionally, it came in second place overall. Lieutenant Colonel Omar Matar Khamis Al-Muzaina won first place in the category of innovative employees for his inventive, pioneering ideas that have a strategic and financial impact on management. He is among several notable and creative employees in the Dubai residency to receive the award. - Due to his prominent position in the technical and engineering fields and his presentation of ground-breaking ideas, Captain Darwish Mohammed Al-Mansoori took first place as the best employee in the technical/technical field. Lieutenant Colonel Khaled Nasser Al Ali took first place in the competition for the best worker in a particular speciality. - Major Khaled Mohammed Al-Suwaidi placed second in the field's best employee category.

In the fourteenth session of the International Business Excellence Awards (IBX), Dubai Residency won two international awards for its next generation leaving project and management team award in the category of government services. This award is among the most prestigious internationally in the business world. There are approximately (34) categories for individuals, businesses, and institutions.

At the Culture and Science Symposium's 25th session, employee Kholoud Abdullah Al Ali Saleh from the Institutional Support Sector won the Al Owais Award for Creativity in the category of Best Artwork for Youth.

The General Department of Residence and Foreign Affairs Dubai, represented by the Department of Human And Financial Resources, was awarded the Best Settlement Initiative in the GCC, in addition to the Human Resources Department's award for the Best Happiness Initiative of the Year.