Awards and Certificates

The General Directorate of Residency and Foreigners Affairs Dubai is proud of its world-class achievements that contributed to the GDRFD obtaining prestigious local, regional and international awards. In line with the strategic objectives of GDRFA in consolidating a culture of leadership and corporate governance. Reaching global leadership and that because of determined efforts based on continuous improvement and development and its adoption of best international practices and the latest pioneering and innovative technologies and the advancement of performance, efficiency and service to the highest rates, not only at the local and regional level, but also at the global level.

2018

UAE IDEAS

The Airports Sector, which is part of Dubai's General Directorate of Identity and Foreigners Affairs, won the Dubai Quality Group's Emirates Ideas Award for the best joint idea in the next-generation project (NGB, NGA, NGE) for ports, which enables the completion of departure and entry procedures in under ten seconds.

2017

Dubai Airports

In 2017, 13 Terminal 3 employees received the ACE Customer Service Excellence Award awarded by Dubai Airports to honour outstanding achievements in the customer and employee experience.

2017

UAE IDEAS

The Institutional Support Sector/Department of Corporate Communication, representing the General Directorate of Identity and Foreigners Affairs in Dubai, won the Emirates Ideas Award in the National Identity category for the "Good Morning, Homeland" initiative. This initiative is part of the administration's desire to launch notable and developmental initiatives and foster a culture of creativity and innovation to enhance patriotism and twinning. In addition, since it was the first government agency to post videos of its employees on its Instagram channel, this initiative also included staff from other agencies throughout the year (GDRFA Dubai).

2017

Ideas. Arabia

The award for the best joint Arab idea for the next-generation port project (NGE-NGA-NGB), which enables entry and exit procedures to be completed in less than 10 seconds, was given to the General Directorate of Identity and Foreigners Affairs in Dubai, represented by the Airports Sector. The category for entry and residence permits also took home the prize for the best product concept for the GCC nationals' visa project.

2017

American ideas

The Positive Energy Department, representing the General Directorate of Identity and Foreign Affairs in Dubai, received several honours from the American Ideas Award: Brigadier General Abdul Samad Hussein Suleiman, Assistant Director for Quality and Excellence Affairs, won the Best Resident Award in 2017 along with Major Salem bin Ali, Director of the Amer Department.

2017

Ideas UK

The UAE-Vision project was one of several projects for which the General Directorate of Identity and Foreigners Affairs in Dubai, represented by the Creativity and Innovation Center and the Airports and Smart Services Sector, won the British Ideas Award. - The Next Generation Departure (NGA) project received a Process Improvement Award. - Customer Service Award for the project's smart gates allowed travellers to finish their travel formalities as quickly as possible.
The International Executive Leader Award in Innovation Management went to Al-Elham Madaniya's Younis Ahli, Director of the Creativity and Innovation Center.

2017

Dubai Government Excellence Program

In the Dubai Government Excellence Programme, the General Directorate of Identity and Foreigners Affairs took home several prizes, including: - First place in the category of friendly entity for people with drive. For the "Hafawa" project, the land and seaports sector was recognised as having the best joint government project. Third place for the best organisation in the financial and administrative governance category. The top provider of services. The organisation that performed the "Dubai Plan 2021" in 2017 was the best

2017

Interior Minister Award

The General Directorate of Identity and Foreigners Affairs in Dubai won the Minister of Interior's award in 2017 in several categories, including the category for forgery seizures represented by the Documents Examination Center, the category for the best entity in the field of following up on violators represented by the Investigation Department; first place in the category of the leading agency; and the award for the category of innovation.

2016

Dubai Award For Sustainable Transport

The Entry Permits, Residence and Smart Services Sector of the General Directorate of Identity and Foreigners Affairs in Dubai won the Sustainable Transportation Award in the category of smart applications for the electronic services project (Online).

2016

Dubai Airports

In 2016, 14 employees of Terminal 3 employees received the ACE Customer Service Excellence Award, which is given by Dubai Airports to honour outstanding achievements in customer and employee experience.